Greetings from Plik! We are an AI-powered WhatsApp bot aiming to offer instant access to information, services, and assistance. We prioritize your privacy and strive to safeguard your personal data.
This Privacy Policy delineates the kind of data we gather, its utilization, and the measures we undertake to keep your data secure. By utilizing Plik, you are consenting to the rules of this Privacy Policy. If you don't agree with these terms, kindly refrain from using our services.
We obtain data through our mobile application on WhatsApp. When you interact with our AI bot on WhatsApp, we gather information that you share with us, like your phone number. Alongside the data you share, we collect details about your use of the application, such as interaction frequency, duration, and the type of requests you make. This data aids in enhancing our service quality and comprehending user requirements. We refrain from gathering any sensitive data, such as financial or health information, through our WhatsApp application. If any such information is provided, it is promptly erased. We also do not collect any location information unless voluntarily provided by you. By utilizing our WhatsApp application, you agree to the collection and usage of your information as mentioned in this privacy policy. In case of disagreement, please refrain from using our application.

Third-party information

We utilize a third-party payment processor, Stripe, for processing payments for our service. When a payment is made through our WhatsApp application, your payment data is collected and processed by Stripe. Stripe gathers necessary data for processing your payment like credit or debit card details, billing address, and other transaction-related information. This information adheres to Stripe's privacy policy, accessible at https://stripe.com/privacy. By using our WhatsApp application for payment, you are consenting to Stripe gathering and using your data as per their privacy policy. We encourage you to review Stripe's privacy policy to comprehend their practices concerning payment data processing. We don't have control over or access to the data gathered by Stripe. For queries about the information that Stripe collects and its usage, please refer to Stripe's privacy policy or contact Stripe directly.

Web Browsing Privacy

We don't collect any personal information from website visitors, except for standard tracking technologies such as Google tags, Facebook pixels, and similar code embedded in the site. These technologies collect anonymous visitor information like pages visited, time spent on the site, and visitor location. This data helps us enhance the user experience and better understand visitor needs. We don't use this data to personally identify our visitors or track their online activities outside our website. Please note our website may contain links to other websites and we aren't responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party websites you visit. For questions about our web browsing privacy practices, feel free to contact us.

Sharing Your Personal Information

We don't share your personal information unless required by law or necessary to deliver the services provided through our WhatsApp application. We don't sell, rent, or share your personal information with third parties for marketing purposes. Your data is exclusively used for enhancing your experience with our WhatsApp application. In case we are legally required to disclose your information, we will comply as per the relevant laws and regulations. We'll also disclose your information to maintain the security and integrity of our services or to enforce our terms of use. Please note that if you choose to make a payment through our application, your payment data will be collected and processed by a third-party payment processor, as described in the payment processing section. We prioritize our users' privacy and are dedicated to protecting your personal data. For any inquiries or concerns about our privacy practices, please contact us.

Targeted Advertisements

We do not partake in targeted advertising, which entails gathering data about your online activities over a period and utilizing this information to serve you personalized advertisements. We are committed to offering a privacy-conscious experience to our users, thus we do not use your personal data or browsing history for advertising purposes. The data that we collect through our WhatsApp application is solely used to enhance the quality of our service and to gain a better understanding of our users' needs. If you have any queries or concerns about our advertising policies, please feel free to contact us.

User Rights

You possess certain rights in relation to your personal data, and we are committed to recognizing and respecting those rights. Specifically, you have the right to: (a) Access your personal information: You can request a copy of your personal data that we store. (b) Rectify your personal information: If you think that the personal data we hold about you is incorrect, you have the right to request that we amend or update that information. (c) Delete your personal information: You can request that we remove the personal data we store about you. (d) Limit the processing of your personal information: You can request that we restrict the processing of your personal data, for instance, by limiting the purposes for which we use it. (e) Object to the processing of your personal information: You can object to the processing of your personal data, for instance, if you believe that we are using your data for purposes that are not aligned with your expectations. (f) Portability of your personal information: You can request that we give you a copy of your personal data in a format that can be easily used by you or another organization of your choice. If you wish to exercise any of these rights, or if you have any queries or concerns about your rights in relation to your personal data, please don't hesitate to contact us. We will respond to your request promptly and in compliance with relevant laws and regulations.

Data Retention

We keep your personal data as long as necessary to provide you with the services offered through our WhatsApp application and to comply with relevant laws and regulations. Specifically, we retain your personal data for the following purposes: (a) To provide you with the services offered through our WhatsApp application: We keep your personal data, such as your name and chat history, for as long as you utilize our service. (b) To comply with legal and regulatory obligations: We keep your personal data as long as necessary to comply with relevant laws and regulations, such as tax laws and anti-money laundering regulations. (c) To settle disputes and enforce our policies: We retain your personal data for as long as necessary to resolve disputes and enforce our policies. Once your personal data is no longer needed for the described purposes, we will securely delete it.

Get in Touch

For more information about our privacy practices, if you have queries, or if you wish to lodge a complaint, please contact us by email at hello@plik.ai.